SHIPPING POLICY

We offer worldwide shipping! Please note that we require 7 to 10 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! 

We work with manufacturers from across the world to source the coolest products at the prices that suit you. This results in all our orders being shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable and all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed. However, we do ensure we can track our orders for an extra piece of mind.

Please note we are experiencing international delivery delays due to the coronavirus pandemic, however we are working with partner airlines and other postal operators to move items as quickly as possible. Due to the ever-changing situation, delays may occur in all destination countries.

SHIPPING PRICE

US orders: $5.99

International orders: $6.99

*** We offer free shipping for orders over $75 in all countries ***

SHIPPING TIME

**Due to COVID-19 shipping delays may occur, we are still shipping orders every day, it may just take us a little longer. Your support and orders during this time are appreciated and will be fulfilled as soon as possible.

 ***US Orders

The standard shipping time frame for US orders is 1 - 2 weeks from date of purchase. Weekends (Saturday, and Sunday) Do not count as "shipping" days however items may still be delivered on saturdays or sundays dependent on mail carriers policies.

***International Orders 

Please allow 2 -3 weeks for arrival on international orders, and as much as 30 days dependent upon customs clearance and or delays. Customs paperwork processing may be necessary causing times to possibly be extended. 

 ***Track your order:

You can check your tracking information at our Track Your Order page. Search your order using order number and your email address, then click on the tracking number. 

If you are unsure of your tracking number, you can contact us here  support@webechic.com . Please allow 1 to 3 working days for the tracking information to show up. 

***Your tracking number doesn't work or update for a long time? 

For most of the countries (beside US), tracking information will be only updated after the package arriving at the airport of destination country. 

Don't worry, your package is still within the carrier network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories, so your tracking number still doesn't update. 

SHIPPING PROBLEM

If it is over your estimated arrival date, please contact us, and we can take care of this for you. 

You have the right to request a refund if you do not receive the product within 30 days from the order date (for US orders) or 60 days from the date of your order (for international orders).

Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.

The webechic.com DOES NOT take responsibility for possible fees.

TRACKING SAYS DELIVERED BUT YOU DIDN'T RECEIVE IT

Following these instructions enables you to get your package as quickly as possible if it's around.
  1. Verify the shipping address
    • Check the shipping address in your order confirmation email/ shipping confirmation email
  2. Look for a notice of attempted delivery
  3. Look around the delivery location
    • Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
  4. See if someone else accepted delivery
    • Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
  5. Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it 'delivered'.
  6. Wait 36 hours—packages can show as delivered while still in transit.
  7. If your order is 7 days passed the expected delivery date but still don't have any information, then please contact us for a replacement.

If a package falls into this category, The Mask Fashion reserves the right to send a replacement.

WRONG SHIPPING ADDRESS PROVIDED

To prevent all the problem with the delivery, please make sure to check carefully your shipping address before confirming your order. You can use USPS ADDRESS VALIDATION TOOL to check if your address is confirm or not. 

1/ Changing address before the order ship out

If you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. 

2/ Changing address after the order ship out

Once the items leave our warehouse, we can't guarantee that we can change the shipping address/ find your package, but we'll do everything we can. Please co-opertate with us (follow tracking information, contact your post office/ local carrier) to see if we can find out your package and redelivered to your correct address.

Refunds are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.

3/ Provide wrong shipping address and the tracking status show "RETURN TO ORIGINAL SENDER"

If the tracking information shows that the parcel has been return to the sender (wrong shipping address, fail delivery because receiver not at home/ not pick up order in time...), we reserve the right to send a replacement. Refund are not accept in these case.


RETURN PROBLEM

Because our products are custom print for your order, we do not accept return. If you have any problem with the item you purchased, please let us know at  support@webechic.com  and let our support team do our best to assist you.

We won't responsible for refund or exchange if you return items on your  own without contact us first. Please don't return item to the address writing on the package. Thank you for your understanding!